Returns

We want customers to feel confident shopping with Novara. If there is an issue with your order, contact us through the Contact page with your order number and a clear description of the issue.

Return eligibility

Items should be unworn, unused, unwashed, and in original condition. Final eligibility depends on the item condition and order details.

Damaged or incorrect items

If your item arrives damaged or incorrect, contact us as soon as possible with your order number and photos so we can review the issue.

How to start a return request

Use the Contact page and include your order number, item name, and reason for the request.

This page is a general customer-support guide and does not replace any required checkout or platform policies shown at purchase.